National Indemnity Company

  • Claim Support Technician II

    Job Locations US-NE-Omaha
    National Indemnity Company
    Position Type
    Regular Full-Time
  • Overview & Responsibilities

    National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in Omaha, NE, National Indemnity Company offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.


    The successful candidate will provide direct support for all Claim Operations activities in accordance with Company and Claim Operations standards, processes and workflows including, but not limited to:

    • Obtaining new loss information from Insureds and Claimants
    • Preparing correspondence and other documents to Insureds, Claimants and others for review by others
    • Issuing approved payments
    • Correctly identifying and processing incoming mail and documents including new reported losses, suits and other items requiring special attention
    • Creating records of new reported losses in Company mainframe, Claim Information System (CIS) and ImageRight
    • Responding to telephone calls received in Claim Operations Contact Center from Agents, Claimants, Insureds and others

    National Indemnity Company offers a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, comprehensive wellness program and many other benefits.


    • High School diploma or GED and additional vocational courses
    • 2-3 years related work experience
    • Basic math
    • Ability to type at least 35 words per minute
    • Superior oral and written communication
    • Superior English, grammar, spelling, punctuation and sentence structure
    • Positive and effective customer service
    • Attention to detail and strong proofreading skills
    • Listening


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