National Indemnity Company

  • IT Service Desk Analyst

    Job Locations US-NE-Omaha
    National Indemnity Company
    Position Type
    Regular Full-Time
  • Overview & Responsibilities

    National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in Omaha, NE, National Indemnity Company offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.


    We offer a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, and many other benefits. 


    We have an immediate opening for an IT Service Desk Analyst.  This individual will serve as a business analyst responsible for:

    • Coordinating and managing technology work orders ranging from minor repairs/enhancements to major incidents
    • Participating in monitoring systems/network activities, responding to phone calls and alerts, diagnosing problems and notifying appropriate parties as defined by documented procedures
    • Using existing documentation to identify, troubleshoot and repair problems


    • Bachelor’s degree in computer science, computer engineering or related field or equivalent
    • Knowledge of commonly-used concepts, practices, and procedures for IT-related items
    • 2-3 years related work experience

    Preferred Knowledge:

    • Windows desktop & server operating systems
    • PC hardware knowledge
    • Department practices and procedures
    • Insurance related background
    • PC communication hardware/software


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