National Indemnity Company

  • IT Service Desk Intern

    Job Locations US-NE-Omaha
    ID
    2018-2333
    Company
    National Indemnity Company
    Position Type
    Temporary Part-Time
  • Overview & Responsibilities

    *Candidates must be local and able to work in Omaha for 2 semesters while taking on a full-time courseload.*

     

    National Indemnity Company is a member of the Berkshire Hathaway group of insurance companies. We are located close to campus in the Omaha World-Herald Building on 13th and Douglas Streets and offer flexible hours dependent on the student's class schedule. This is a paid internship.

    Hours:          

    • Flexible; Between 8:00 a.m. – 5:00 p.m., Monday through Friday
    • 15-25 hours per week during the school year
    • Up to 40 hours available in the summer

     

    Location:

    1314 Douglas Street (Omaha World-Herald Building)

     

    Duties include:

    • Coordinating and managing technology work orders ranging from minor repairs/enhancements to major incidents
    • Participating in monitoring systems/network activities, responding to phone calls and alerts, diagnosing problems and notifying appropriate parties as defined by documented procedures
    • Using existing documentation to identify, troubleshoot and repair problems

     

    During this internship, the student will learn:

    • Basic PC software and hardware troubleshooting
    • Skills for being a member of an IT Service Desk Team
    • Procedures for handling user-initiated trouble ticket requests
    • How to diagnose and handle server and network related alerts
    • Skills for being a member of a help desk team

    Qualifications

    • Sophomore, junior, or senior
    • Major in computer science, computer engineering, information assurance, MIS, or equivalent
    • Understanding and ability to configure personal computer hardware and related software 
    • Knowledge of Windows 7 (and newer) and Office 2010 (and newer) 
    • Familiarity with networking and client/server applications 
    • Basic keyboarding skill 
    • Ability to work well with others
    • Work with detail with accuracy
    • Maintain strict confidentiality
    • Lift and carry objects weighing up to 50 pounds

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