National Indemnity Company

  • Client Services Specialist

    Job Locations US-NE-Omaha
    ID
    2018-2252
    Company
    National Indemnity Company
    Position Type
    Regular Full-Time
  • Overview & Responsibilities

    National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in Omaha, NE, National Indemnity Company offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.

     

    We have immediate openings for the Client Services Specialist position. Applicants must be goal driven, like problem solving, have math and technical aptitude, learn quickly and be able to work well under time constraints.

     

    These are full-time, professional level positions with multiple regular schedules available following the on-the-job training period.

     

    Duties of this position include:

    • Provides excellent level one customer service to agents, insureds, claimants, and others for claim reporting and inquiries. Processes claim information from the caller, gathering information relating to the details of a new claim.
    • Provides fact-specific answers for level one inquiries to callers as permitted by Company guidelines.
    • Contact insureds and agents to gather additional loss details as needed by the claim examiner.
    • Research policy information and reconcile discrepancies.  
    • Multi-tasking by completing claim status inquiries, new loss reports, vehicle identification requests, policy research, endorsement review, and loss run questions from agents, insureds, claimants, and others through phone calls, workflow transactions, and e-mail.
    • Accurately documenting verbal and written interactions related to commercial insurance policies.

     

    National Indemnity Company offers a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, comprehensive wellness program and many other benefits.

    Qualifications

    Bachelor degree in business or related field or equivalent
    Ability to solve problems and make decisions
    Basic math skills
    Ability to multi-task
    Excellent customer service and communication skills
    Personal computer and related spreadsheet and data manipulation software
    Excellent verbal and written communication with all levels of the organization, agents and insureds.
    Organize time and resources and handle multiple high priorities
    Work with detail with accuracy

     

    Preferred Qualifications include:
    1-2 years related work experience
    Basic insurance terms and coverages
    Knowledge of commercial automobile rating and policy coverages and endorsements

    National Indemnity Company offers a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, and many other benefits. 

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