National Indemnity Company

  • Client Services Specialist

    Job Locations US-NE-Omaha
    National Indemnity Company
    Position Type
    Regular Full-Time
  • Overview & Responsibilities

    National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in Omaha, NE, National Indemnity Company offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.


    We have an immediate openings for the Client Services Specialist position. Applicants must be goal driven, like problem solving, have math and technical aptitude, learn quickly and be able to work well under time constraints.


    These are full-time, professional level positions with multiple regular schedules available following the on-the-job training period.


    Duties of this position include:

    • Providing excellent customer service in both verbal and written communications with agents, business partners, and insureds.
    • Understanding the billing processes for various lines of commercial insurance, including payment plans, installment calculations, endorsement impacts, etc.
    • Providing first level customer technical support for agent and insureds on software applications, including assistance in accessing the software and helping with basic usaeg of the same.
    • Processing one-time payments and/or enrolling insureds in automatic recurring payment plans.
    • Multi-tasking by completing billing inquiries and technical support from agents, business partners, and insureds through phone calls, workflow transactions, and e-mail.
    • Communication with agents and/or internal departments to resolve insured requests and questions.
    • Accurately documenting verbal and written interactions related to commercial insurance policies.


    National Indemnity Company offers a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, comprehensive wellness program and many other benefits.


    • Bachelor degree in business or related field or equivalent
    • Ability to solve problems and make decisions
    • Basic math skills
    • Ability to multi-task
    • Excellent customer service and communication skills
    • Personal computer and related spreadsheet and data manipulation software
    • Excellent verbal and written communication with all levels of the organization, agents and insureds.
    • Organize time and resources and handle multiple high priorities
    • Work with detail with accuracy


    Preferred Qualifications:

    • 1-2 years related work experience
    • Basic insurance terms and coverages
    • Knowledge of commercial automobile rating and policy coverages and endorsements


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.