National Indemnity Company

Client Services Specialist

Job Locations US-NE-Omaha
National Indemnity Company
Position Type
Regular Full-Time

Overview & Responsibilities

National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in Omaha, NE, National Indemnity Company offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.


We have an immediate opening for a Client Services Specialist. This person must be goal driven, like problem solving, have math and technical aptitude, learn quickly and be able to work well under time constraints.


Duties of this position include:

  • Providing excellent customer service via e-mail, telephone or other communication to retail agents, insureds, claimants and others for billing inquiries, software support, underwriting questions and claim reporting. Resolving most basic issues.
  • Answering billing questions, and/or performing the daily workflow transactions including responding to retail agents and insureds regarding billing inquiries.
  • Participating in the testing of new billing and retail agency computer applications.
  • Providing first level customer support for retail agents and insureds on software applications including assistance in accessing the software and helping with basic usage of the same.
  • Answering first level underwriting questions relating to commercial lines automobile and commercial lines property new/renewal policies for the retail agency distribution segment.


National Indemnity Company offers a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, comprehensive wellness program and many other benefits.


  • Bachelor degree in business or related field or equivalent
  • Ability to solve problems and make decisions
  • Basic math skills
  • Ability to multi-task
  • Excellent customer service and communication skills
  • Personal computer and related spreadsheet and data manipulation software
  • Excellent verbal and written communication with all levels of the organization, agents and insureds.
  • Organize time and resources and handle multiple high priorities
  • Work with detail with accuracy


Preferred Qualifications include:

  • 1-2 years related work experience
  • Basic insurance terms and coverages
  • Knowledge of commercial automobile rating and policy coverages and endorsements


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